Refund policy

Fit / Refund Policy

Made-to-measure and custom products
NorthStitch suits are made-to-measure: each suit is individually produced using your confirmed measurements and selected options. Custom-tailored shirts are also produced using customer measurements. A made-to-measure garment is made to your individual specifications and differs from standard ready-to-wear clothing. For more detail, please see our Custom Orders & Measurements policy.

Fit adjustments (Fit Support)
If your NorthStitch suit requires eligible local alterations, NorthStitch will reimburse alteration costs up to C$80, subject to the Fit Support policy.

Manufacturing defects
A manufacturing error — a fault in how your garment was made — is not the same thing as an ordinary fit adjustment. If your garment arrives with a manufacturing defect, please contact us at contact@northstitchco.com with your order details, a description of the issue, and photos, so we can review it and arrange an appropriate remedy.

Incorrect item received
If you receive an item that does not match what you ordered (wrong product, colour, or options), please contact us at contact@northstitchco.com with your order details and photos so we can correct it.

Damage during delivery
If your order arrives damaged, please contact us at contact@northstitchco.com with your order details and photos of the damage so we can look into it.

Cancellation requests
If you need to cancel an order, please contact us at contact@northstitchco.com as soon as possible. Once production has begun, changes or cancellation may not always be possible.

Statutory rights
Nothing in this policy limits any rights you may have under applicable consumer-protection law.